Terms of use

These terms of use (the “Terms”) govern your use of the Ibtiaath platform and services operated by Ibtiaath Ltd, a company registered in England and Wales (company number 17056260), registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By accessing or using the platform, you confirm that you have read, understood and agreed to be bound by these Terms. If you do not agree to them, you must not use the platform.

• “Platform” — the Ibtiaath website, its mobile application, and the Ibtiaath Mini App inside SuperQi.
• “Services” — all services provided through the platform.
• “User” / “you” — any person who registers for or uses the platform.
• “Content” — the documents, data and information you submit through the platform.
• “We” / “us” / “our” — Ibtiaath Ltd.

You must be at least 18 years old to create an account on the platform, and by registering you confirm that you are. A minor may use the services only through an account created on their behalf by their parent or legal guardian; if you are registering on behalf of a minor, you confirm that you are their parent or legal guardian, that you accept these Terms on their behalf, and that you take full responsibility for their use of the platform.

Ibtiaath provides services through the platform including:

• Assistance with submitting university admission applications to institutions worldwide.
• Identifying scholarships and supporting applications for them.
• Certified translation and attestation of academic and official documents.
• Booking student flights at competitive fares.
• International eSIM data plans.
• Paying university and research publication fees via PayPal at your request.
• The Ibtiaath store for academic and technical software and subscriptions.

Ibtiaath acts as a facilitator and intermediary. We do not guarantee admission, scholarship awards, publication acceptance, or any specific outcome from universities or external institutions. Final decisions rest solely with those institutions.

By using the platform, you agree to the following:

• To provide accurate, complete and truthful information at all times.
• To submit only original, unaltered documents.
• To keep your account credentials confidential and notify us immediately of any unauthorised access.
• Not to use the platform for any unlawful purpose.
• Not to attempt to reverse-engineer, exploit or disrupt the platform.
• To comply with the admission requirements and policies of partner universities.
• To pay all service fees due on time.

• Service fees are shown clearly on the platform before you confirm your request.
• By confirming your request, you authorise us to charge the stated fees to your chosen payment method.
• Fees are payable in advance unless stated otherwise.
• All prices include applicable taxes unless stated otherwise.
• We reserve the right to update prices with reasonable notice; changes do not apply to confirmed requests.
• Any fees charged by universities, government bodies or external service providers are separate and are the user's sole responsibility.
• Failed or disputed payments may result in the suspension or cancellation of services in progress.

Cancellation and refunds are governed by our refund policy, which forms part of these Terms. Please read it carefully before making any purchase.

All intellectual property rights in the platform — including but not limited to its design, logos, written content, software and trade marks — are owned by or licensed to Ibtiaath Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the platform for its intended purpose. You may not copy, modify, distribute, sell or exploit any part of the platform or its content without our prior written consent.

To the fullest extent permitted by applicable law, Ibtiaath will not be liable for:

• Any decision by a university, institution or third party to reject an application.
• Delays, errors or omissions by universities, embassies or government bodies.
• Indirect, incidental, special or consequential losses arising from use of the platform.
• Loss of data, revenue or opportunity resulting from platform downtime or errors.

Our total aggregate liability to you for any claim arising out of or in connection with these Terms or our services will not exceed the total fees you paid us for the specific service that is the subject of the claim, during the twelve months preceding the claim.

We reserve the right to suspend or terminate your account, with or without prior notice, in the following cases:

• Breach of any provision of these Terms.
• Submitting fake, fraudulent or forged documents or information.
• Engaging in conduct harmful to the platform, other users or third parties.
• Failure to pay fees due.
• Established use of the platform for unlawful purposes.

You can close your account at any time by contacting us. Termination does not affect any rights or obligations that arose beforehand.

If you have a complaint, please contact our support team first at help@ibtiaath.com. We will make every effort to resolve disputes amicably within 14 days.

If a dispute cannot be resolved amicably, either party may refer the matter to mediation before resorting to formal legal proceedings. Nothing in these Terms prevents you from exercising any statutory rights you have as a consumer under applicable law.

These Terms are governed by and construed in accordance with the laws of England and Wales. Subject to any mandatory consumer protection laws in your country of residence, disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer in the European Union or in any other jurisdiction with mandatory local consumer protection laws, those laws apply in addition to these Terms and do not replace them.

We may update these Terms at any time. We will notify you of material changes by email or by posting a notice on the platform at least 14 days before the changes take effect. Continuing to use the platform after the changes take effect constitutes acceptance of the updated Terms.